Refund Policy | IPTV Smarters

Refund Policy

Last updated: May 5, 2026

At IPTV Smarters, we strive to provide a high-quality streaming experience. If you are not satisfied with our service, we offer a limited refund policy as described below.

1. 7-Day Money-Back Guarantee

We offer a 7‑day money‑back guarantee for all paid subscriptions (excluding free trials). If you experience persistent technical issues that we cannot resolve within 7 days of purchase, you may request a full refund.

Conditions for refund:

  • The request must be made within 7 days of the original purchase date.
  • You must have attempted to resolve the issue with our support team (provide ticket/WhatsApp conversation).
  • Refunds are not granted for “change of mind” or if you simply did not use the service.

2. Free Trials

Our 24‑hour free trial is completely free and does not require credit card details. No refund is applicable because no payment is taken. If you encounter issues during the trial, please contact support.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Problems caused by your internet connection, device incompatibility, or third‑party apps (e.g., TiviMate, HotPlayer).
  • Issues arising from a VPN or ISP throttling.
  • If you violate our Terms of Service (e.g., account sharing).
  • Requests made after 7 days from purchase.
  • Partial usage of the subscription period (e.g., canceling mid‑month).

4. How to Request a Refund

To request a refund, please contact us via:

  • WhatsApp: +44 7455 907467 (include your purchase email and order details).
  • Email: iptvsmarters.support@gmal.com with subject “Refund Request – [Your Email]”.

Our support team will review your case and respond within 48 hours. Approved refunds will be processed to the original payment method within 7–10 business days.

5. Chargebacks

If you initiate a chargeback without first requesting a refund, we may suspend your account and dispute the chargeback. Legitimate refund requests should always go through our refund process.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page. Your continued use of the service after changes indicates acceptance.

7. Contact Us

Questions? Contact us at iptvsmarters.support@gmal.com or WhatsApp +44 7455 907467.

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